Terms of Service

Last updated: [DATE]

These Terms of Service ("Terms") are a legal agreement between you and HeyIro Ltda ("HeyIro", "we", "us") governing your use of the Introspection mobile and web application (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who can use the Service

You must be at least 18 years old and able to form a binding contract. By using the Service you confirm that you meet these requirements.

2. The Service is not therapy or medical care

Introspection is a self-reflection and journaling tool. It is not a medical device, and it does not provide medical, psychological, psychiatric, or therapeutic services, diagnosis, or treatment. The in-app assistant ("Iro") is an automated tool, not a licensed professional, and its responses are for self-reflection and general well-being only.

The Service is not a substitute for professional help. Do not use it for emergencies or crises.

If you are in crisis or think you may harm yourself or others, contact your local emergency services immediately. In Brazil, you can reach the CVV (Centro de Valorização da Vida) at 188. Outside Brazil, contact your local emergency number or crisis line.

You are solely responsible for decisions you make based on your use of the Service.

3. Your account

You are responsible for keeping your login credentials secure and for activity under your account. Provide accurate information and keep it up to date. Notify us of any unauthorized use.

4. Your content

You own the content you create (journal entries, notes, and other inputs — "Your Content"). You grant us a limited license to store and process Your Content solely to provide the Service to you (for example, to generate summaries, tasks, and assistant replies), as described in the Privacy Policy. We do not claim ownership of Your Content and do not use it to train third-party AI models.

5. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• attempt to access other users' data or disrupt, reverse-engineer, or overload the Service;
• upload content that infringes others' rights or violates applicable law;
• resell, or provide the Service to third parties, without our permission;
• circumvent usage limits or security measures.

We may suspend or terminate accounts that violate these Terms.

6. AI-generated content

The Service uses artificial intelligence to generate summaries, suggestions, tasks, and conversational replies. AI output can be inaccurate, incomplete, or inappropriate. Use judgment and do not rely on it as professional advice (see Section 2).

7. Subscriptions, trials, and payments

Some features require a paid subscription.

• Billing. Subscriptions are sold through the Apple App Store or Google Play and are billed to your store account under that store's terms.
• Free trial. We may offer a free trial. Unless you cancel before the trial ends, it converts to a paid subscription at the then-current price.
• Auto-renewal. Subscriptions renew automatically for the same period unless you cancel at least 24 hours before the end of the current period.
• Managing and canceling. Manage or cancel your subscription in your App Store / Google Play account settings. Deleting the app does not cancel a subscription.
• Refunds. Refunds are handled by the app store under its policies. Statutory consumer rights (including under the Brazilian Consumer Protection Code and EU consumer law) are not affected.
• Price changes. We may change prices; changes apply to future billing periods and we will give notice as required.

Current pricing and features are shown in the app before you purchase.

8. Termination

You may stop using the Service and delete your account at any time from Settings → Account → Delete account. We may suspend or terminate your access if you violate these Terms or where required by law. On deletion, your data is handled as described in the Privacy Policy.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate. Nothing in this section limits rights that cannot be excluded under applicable consumer law.

10. Limitation of liability

To the maximum extent permitted by law, HeyIro will not be liable for indirect, incidental, special, or consequential damages, or for loss of data or profits, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the [12] months before the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-law rules. Disputes will be resolved in the courts of [São Paulo, SP, Brazil], except where mandatory consumer-protection law entitles you to bring proceedings in your place of residence.

12. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you in the app or by email before they take effect. Continued use after changes take effect means you accept the updated Terms.

13. Contact

HeyIro Ltda — [CNPJ], [registered address, Brazil] Support: support@heyiro.com